AI automation & Agentic Processing Flows
Efficiency, Process Improvement, Forecasting, Scaling, Waste Elimination
Bootstrapping
- Discovery - AI tool & model availability, constraints & best practices
- Selection and adaptation of workflows for AI enablement
- Integration of AI into daily practice for self & direct reports
- Design, Test & Implementation of AI flows and agentic entry points
Building a Program Management Practice
Needs & Process Discovery, Partner & Team Lead Relationship Management, Staffing Proposals
Building A Practice
- Org-wide Needs Evaluation
- Process Inventory & Gap Analysis
- UX team (x9) - mission fluency (x9) & channels establishment
- Digital PM team (x4)- mission fluency & channels establishment
- Partner Relations (Engineering, Marketing, Sales, Support, HR, Legal)
Senior PgM team creation
Staffing needs, hiring, onboarding, training, growth.
Building a Team
- Map staffing plan to address org needs
- Coordinate & confirm budget and role creation with Senior Leadership, HR & Finance
- Build Senior PgM job requirements, review with stakeholders & HR
- Post job listings (internal/external)
- Evaluate internal/external candidates for alignment with skills, knowledge & temperment
- Hire & Onboard chosen candidates
- Integrate Senior Program Managers into UX/PM teams
- Socialize team's existence, mission, comms channels
Policy & Process Documentation & Implementation
Alignment, Clarity, Process Improvement, Risk Mitigation
Building a Charter
- Policy inventory
- Gap analysis
- Prioritize process gaps
- Conduct discovery w/ identified SMEs
- Draft new/revised process & review with stakeholders
- Socialize process changes, expectations for adoption
- Iterate with feedback loops
Strategic Planning & Implementation
Objectives, Goals, Strategies, Tactics, Prioritization
Building a Plan
- Learn company-wide objectives & goals
- Cascade +2 & +1 level objectives & goals for self and direct reports
- Map out & plan requisite projects & workflows to support cascaded goals
- Socialize gaps, off-course initiatives for mitigation
- Iteratively review/update objectives IRT market conditions, changing priorities
Budget Management ($250M+)
Global Budgets: Vendors, Full-time & Contractor Staffing, Tools, Training
Building a Budget
- Learning the ropes of multiple budgets for two types of expenses
- Learning the teams and practices of finance teams in EU and North America
- Coordinating budget task requirements (budget reductions) with stakeholders
- Forecasting budget needs & formally requesting budget
- Building & sharing the ROI story with stakeholders
Event Planning & Management
Event Programming, Scheduling, Facilities, Travel, Budget & Expenses
Building Relationships
- Planning event cadence, scope, location/format, attendance, & desired outcomes
- Review & selection of scheduling options with leadership
- Cascade +2 & +1 level objectives & goals for self and direct reports
- Map out & plan requisite projects & workflows to support cascaded goals
- Socialize gaps, off-course initiatives for mitigation
- Iteratively review/update objectives IRT market conditions, changing priorities
People & Team Leadership / Resource Management
Touchpoints, Career Growth, Performance Management
Building Trust & Resilience
- Learning the goals, needs and preferences of each employee
- Mapping and maintaining status and motion on our objectives & goals
- Recurring touchpoints:
- one-off events
- growth and career planning
- 1:1 sessions
- group standup
- group sprint planning