Advanced Service Tool & Icons
Overview
Revamping existing hardware and software platforms into user-friendly tools for on-site service technicians was a crucial challenge. I partnered with engineers, scientists and clinicians to create the Advanced Service Tool for Siemens Healthineers. This tool, used exclusively by Siemens Healthineers engineers, surpasses the PET system's basic service tools, ensuring faster service ticket resolution, improved functionality and a better experience.
Understanding the Mission
I worked closely with PET/CT Product Owners, mechanical and electrical engineers and support technicians to inform the UX design and icon visual design work for this application.
Hands-on experience coupled with many, many questions ensured the UI and content design are accurate and clear.
Timelines and Design Systems
The project timeline bridged the period before (dark blue UI), which is reflected in the screens shown below, and the period after we launched our SHUI Design System.
Delivery and Support - With Engineering
My work included exporting all vector components for engineering...
...confirming the terminology used in the UI and help dialogs was accurate, and ensuring a consistent, intuitive system for conveying error, hazard and inactive states.
The Log Reading Pane component shown here is an example of the kind of annotations I provided to both Engineering for programming and to Clinical SMEs for drafting official documentation and building clinical training material.
